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Why You Should Work With a Mental Health Patient Service Provider

In recent years, mental health has become an increasingly prominent topic of discussion. As awareness grows, so does the understanding that mental wellbeing is just as crucial as physical health.

However, navigating the complexities of mental health care can be overwhelming, whether you’re seeking help for yourself or a loved one. This is where a mental health patient service provider can make a significant difference. 

Dealing with physical disabilities and mental health illnesses requires expert intervention in the form of a general practitioner or specialist physician. A diagnosis is made, followed by a procedure or medication, and the patient is cured.

But what about mental illness? Despite the stigmas still attached to mental illness in some quarters, most people today will seek professional help for a mental illness.

Treating Mental Disorders

Primary mental healthcare is essential care that is accessible to individuals, families, and communities. In primary mental healthcare, patients are diagnosed and treated accordingly. The focus is on preventing further illness and maintaining a healthy psychosocial environment.

The milder mental health illnesses are often psychosocial by nature and can be treated with advice on how to handle the various challenging situations that patients find themselves in.

But there are more complicated cases. Problems relating to physical brain damage, genetic conditions, chemical disturbances, and substance abuse need specialised treatment. Sometimes, there is no known cure for these problems, and patients may spend the rest of their lives on medication or in institutions.

Secondary mental healthcare usually needs a referral from a GP. Patients are treated in hospitals or by mental health teams such as outreach projects, community mental health, crisis resolution, and home treatment teams.

Tertiary mental healthcare caters to people with serious and concurrent disorders and is usually provided by clinical psychologists or psychiatrists. 

Figures released by the NHS’s mental health statistics indicate that an estimated 3.58 million people accessed secondary services in the UK during the period 2022-23. In the same period, there were 51,312 new detentions. That is, people who had to be detained in tertiary care under the Mental Health Act because they posed a risk to themselves and society.

Mental health illnesses are not always apparent. It can take weeks or even months of counselling and treatment to obtain an accurate diagnosis. It can take months or years of counselling and medication to completely cure patients.

Behavioural Disorders

Mental health disorders affect the way people think and behave. They may experience extreme behavioural traits such as mistrust, poor self-control, and a lack of empathy. They feel insecure and vulnerable, particularly when placed in situations that they don’t understand.

These behaviours lead to a range of reactions that are often unpredictable. Some patients may isolate themselves and plan suicide or self-medicate. Others become angry and violent.

All of these conditions and reactions should be considered serious as they compromise the safety of the patient and, often, that of the providers in mental health care. This is when you need to enlist the help of trained professionals.

Psychiatric nurse practitioners, social workers, psychiatrists, and psychologists are trained to deal with the various situations that arise. They can identify the symptoms and have been trained in the various methods of handling such situations. They know how to diffuse difficult situations with kindness and understanding. But they also have the experience to anticipate and act swiftly to counteract any form of aggression or violence.

It is, therefore, essential that these patients be cared for by trained mental health practitioners. These professionals can be found in the many clinical institutions around the country, diagnosing, counselling, and administering treatment to patients in need.

What Constitutes a Psychiatric Emergency?

The most common sign of a mental crisis is when a patient experiences a clear and sudden change in behaviour.

Patients sometimes experience an acute disturbance in behaviour that may be life-threatening. In these situations, there is a risk of them harming themselves or those taking care of them or others.

Other, less-threatening circumstances can also be considered as emergencies. Here are a few:

  • Depression that results in suicidal or homicidal thoughts.
  • Attempts at self-harm.
  • Withdrawal from drugs or alcohol, causing shaking, confusion, or hallucinations.
  • Psychotic episodes that cause hallucinations, delusions, or severe agitation.
  • Panic attacks that are severe enough to cause chest pain and difficulty breathing.
  • Stupor, leading to a state of impaired consciousness.
  • Intoxication.
  • Adverse reactions to some of the drugs administered to mental patients causing involuntary spasms or contractions.

Why and When Are Patients ‘Admitted’ to Providers in Mental Health?

What are the signs that someone needs to be admitted to an organisation that cares for mentally ill patients? If someone you know has a sudden change in behaviour and becomes a danger to themselves or those around them. Here are some of the symptoms:

  • Severe depression, anxiety, or unwarranted fear.
  • Talk about hurting themselves or others.
  • Failure to take responsibility for things like family and work.
  • Failure to take care of themselves.
  • Extreme emotions such as anger or irritability.
  • Sudden, reckless behaviour.
  • Extreme changes in sleeping or eating patterns.

If the patient is not a threat, they may be admitted as an outpatient and referred to a psychiatrist or psychologist.

Emergency Services for Mentally Impaired Patients

It often happens that patients with mental illnesses need transportation. They may simply need to see a doctor or dentist. Or it could mean transporting them from home to a mental health hospital for treatment of a physical condition.

Whatever the reason, their mental condition is likely to be exacerbated when they are suffering from a physical illness or trauma. Being confined to a small space in a car or ambulance can be distressing. Chances are they don’t fully understand the reason for their transportation, and this, too, can manifest in some unusual behaviour.

Why Should You Choose to Work with a Mental Health Patient Service Provider?

There are many reasons to entrust your patient or family member to a specialised healthcare transport provider. 

  • Training: the staff have been trained in the various protocols for keeping patients calm and diffusing volatile situations.
  • Peace of mind: knowing that the patient is being well cared for and that the proper transition is made at the other end of the trip. This includes a proper handover with a report on the patient’s condition and records. 
  • Safety: Measures are taken to ensure that both patients and staff are secure within the mode of transport. 
  • Compliance: Emergency vehicles have the necessary compliance with regard to equipment and staff training. This ensures that patient treatment will be of a high standard.
  • Equipment: The vehicles are well-equipped, and the staff has the necessary technical skills to operate the various machines.

Reasons for Choosing VICTOR as Your Mental Health Patient Service Provider

VICTOR offers rapid, expert, and compassionate support for individuals experiencing acute mental health crises. We understand the challenges posed by urgent mental health care needs, and we’re trained to provide the Right Care, Right Person response for individuals in a crisis.

Our vehicles are equipped to protect passengers and staff. If your patient needs high security, we have vehicles with isolation facilities that are both safe and dignified. 

Our onboard teams consist of trained ambulance care staff and technicians in mental health who can attend to risks. We place high importance on the safety and wellbeing of our patients and those surrounding them. 

We work alongside and support the police, ambulance services, NHS and private hospitals, and integrated care boards, ensuring the individual receives the response they need and reducing the demand on front-line emergency vehicles.


If you need to contact us, you can do so by calling 0330 320 1159 or emailing info@victor-care.org.uk