Welcome to VICTOR, your trusted partner in specialised crisis response and mental health support.

Our Mission

At VICTOR, our mission is clear: to provide rapid, expert, and compassionate assistance to individuals experiencing acute mental health crises and to support the professionals who serve them. We understand the unique challenges posed by mental health urgent care needs, and we are dedicated to ensuring that those in crisis receive the right care, right person assistance they need promptly and safely.

Our Team

Our team is comprised of highly trained and dedicated professionals with a wealth of experience in crisis intervention, mental health support, and urgent care response. Our staff includes experts in fields such as mental health awareness, crisis intervention, advanced control and restraint techniques, and railway safety awareness. With this diverse skill set, we are equipped to handle a wide range of crisis situations with expertise and empathy.

Why Choose VICTOR?

Choosing VICTOR means choosing a partner that prioritises safety, expertise, and efficiency. Here are some key reasons to choose us:

  • Specialised Expertise:
    We specialise in attending challenging incidents that may pose risks to individuals or others, such as violent behaviour within healthcare facilities, potential suicide situations, and various crisis threats.
  • Rapid Response:
    When time is of the essence, we can be your first response. Our teams are trained and equipped to act swiftly, making situations safe and stable.
  • Safety First:
    Safety is our top priority. We have access to state-of-the-art safety equipment and personal protective gear (PPE) to ensure the safety of everyone involved.
  • Seamless Support:
    Whether you need assistance with Section 135 warrants, patient transport, or managing challenging behaviour, VICTOR provides seamless interventions to minimize disruptions and ensure optimal care.
  • Reduced Reliance on front-line services:
    We bridge the gap between policing and dedicated mental health expertise, reducing the need for police involvement in mental health-related incidents and reducing the demand on front-line emergency ambulances.

Join Us in Making a Difference

The VICTOR team…


We believe that every individual in crisis deserves the highest level of care and support. By choosing VICTOR, you are joining us in making a positive impact on the lives of those facing mental health emergencies. Together, we can create safer environments, reduce risks, and ensure that individuals in crisis receive the care they need while allowing frontline professionals to focus on their primary responsibilities.

Thank you for considering VICTOR as your trusted partner in crisis response and mental health support. We look forward to serving you and making a meaningful difference in our communities.

Call VICTOR today on 0330 320 1159