Specialised resources for managing urgent and emergency mental health incidents across the NHS

Supporting Integrated Care Boards to deliver the Right Care, Right Person approach.

Creating a safer environment for urgent and emergency mental health care

Integrated Care Boards are at the heart of ensuring both quality and efficient healthcare delivery with the Right Care, Right Person (RCRP) approach.

Yet, the rise in mental health crises leading to direct assaults on healthcare staff poses a daunting challenge, especially with police reducing their attendance to these incidents. Moreover, ambulance trusts are increasingly dispatched to mental health emergencies that often don’t necessitate medical intervention, redirecting vital resources from life-threatening situations.

It doesn’t have to be this way.

With VICTOR, ensure individuals experiencing mental health crises receive the dedicated support they deserve without overextending your frontline resources.

Let VICTOR be your partner in your Right Care, Right Person response.

The benefits of partnering with VICTOR:

  • Specialised Mental Health Response:
    Enhance support for individuals in crisis or experiencing acute mental illness, ensuring they receive the help they need when they need it.
  • Reduce assaults:
    In 2021, ambulance staff reported abuse or attacks every hour – on average. We aim to significantly reduce these incidents, creating a safer environment for staff and other individuals involved.
  • Improve productivity and efficiency:
    With VICTOR responding to mental health incidents, frontline emergency ambulances can optimise focus on responding to critical medial situations.
  • A vital solution:
    At a time when the Police services are stepping back, VICTOR are here to support your staff and reduce demand on frontline emergency services.

Working hand-in-hand with health services for cohesive care.

Vital support for healthcare professionals and those in crisis with our urgent response to mental health-related incidents

Here’s how it works:

Step 1



Contact our call centre, who understand the challenges and risks you may be facing. They will dispatch a VICTOR team to your location and support you.

Step 2


a specialist response

Be reassured that you or your staff will be well supported. VICTOR will provide the appropriate intervention to manage the situation safely.

Step 3


all those involved

VICTOR will reduce the risk of harm or injury, Individuals in crisis or with acute mental illness will receive the specialist care they need.


Each VICTOR team member is trained in mental health crisis management by College of Policing trainers and crisis intervention experts, ensuring swift de-escalation and safety for all.


To manage risks in challenging and unpredictable circumstances, VICTOR is equipped with specialist protective wear and equipment.

VICTOR vehicles are designed to provide an urgent response to those in crisis or with acute mental illness, and to provide secure transport if required.


With our remote-sited teams, support is despatched promptly. Intelligent reporting ensures you’re always updated on your call-out status.

We’re ready to respond to the needs of those in crisis across the UK.