Urgent and Emergency Responses to mental health related incidents
We relieve the pressures on front-line services responding to people in crisis and with acute mental illness, across the UK
We are part of Secure24
(Violence Intervention and Crisis Threat Operational Response)
Right Care, Right Person response to Mental Health Risks and Crises
Facing acute mental health crises, our emergency services can often find themselves stretched beyond their speciality, leading to increased stress and heightened risk for everyone involved. VICTOR provides the ‘Right Care, Right Person’ solution, delivering critical support with its specialised care.
We offer a tailored response, alleviating the strain on frontline services and ensuring individuals in crisis receive the focused attention they need.
Providing right care, right person responses to people in crisis or with acute mental health illness, our trained teams are dedicated to supporting front-line services.
Mental health incidents can be complex, often involving unpredictable or violent behaviours. We combine risk management, empathy, specialised personnel, and cutting-edge safety equipment to handle and de-escalate challenging mental health scenarios effectively.
Each call to VICTOR brings us closer to a UK where every mental health incident is met with…
THE RIGHT CARE DELIVERED BY THE RIGHT PERSON AT THE RIGHT TIME.
Trained. Equipped. Ready…
Our Right Care, Right Person response when you need it.
When the situation is urgent, VICTOR can be your first response.
We specialise in attending difficult situations that carry a potential risk to you or others around you, including:
We provide the necessary interventions to establish safety and stability and can securely transport individuals to places of safety and remain with them to facilitate a smooth transition to healthcare professionals.
VICTOR teams undergo specialised training and are equipped with cutting-edge safety equipment and PPE designed for the safe management of situations involving violent persons and other threats.
When planning for challenging scenarios, reduce the risk of potential injuries by working with VICTOR to ensure the highest level of care.
Vital support for healthcare professionals and those in crisis with our urgent response to mental health-related incidents
Here’s how it works:
Contact our call centre, who understand the challenges and risks you may be facing. They will dispatch a VICTOR team to your location and support you.
a specialist response
Be reassured that you or your staff will be well supported. VICTOR will provide the appropriate intervention to manage the situation safely.
all those involved
VICTOR will reduce the risk of harm or injury, Individuals in crisis or with acute mental illness will receive the specialist care they need.
Dedicated Responders to Mental Health Related Incidents
We’re here to support:
NHS and Private Mental Health
Working hand in hand with NHS and Private mental health hospitals we’ll ensure that both patients and healthcare professionals are safe during mental health incidents.
Police and British Transport Police
Assisting officers to respond to mental health incidents, ensuring the wellbeing of patients while preserving police hours and resources.
Every health worker deserves protection from harm, and every patient in crisis deserves Right Care, Right Person response.
Integrated Care Boards
Ensuring ICBs, have the resources to respond to mental health incidents across the health care spectrum.
“Safe Hands for Our Patients and Staff”
Our team were struggling to cope with violent behaviour exhibited by people with acute mental health needs. The team at VICTOR are highly skilled at de-escalating even the most volatile of situations with calmness and compassion. When we call VICTOR, we have the confidence that our patients and our staff are in safe hands.
A Happy Customer,